A project team examining data to determine whether or not a process is stable or has predictable performance is likely using what Quality Management tool?
A) Control Chart
B) Scatter Diagram
D) Affinity Diagram
This week’s correct answer is:
“Control charts, are used to determine whether or not a process is stable or has predictable performance. Upper and lower specification limits are based on requirements of the agreement. They reflect the maximum and minimum values allowed. Upper and lower control limits are different from specification limits. The control limits are determined using standard statistical calculations and principles to ultimately establish the natural capability for a stable process”
A Guide to the Project Management Body of Knowledge, (PMBOK® Guide)– Sixth Edition, Project Management Institute, Inc., 2017 (page 304)
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